Motion reasons

Every reason Curviate reports for a Motion is one of the codes on this page: an Enrollment's skip_reason and finish_reason, a history entry's reason, the analytics reason counts, and the events feed. The list is closed: a code is never renamed, and a new one is added here first. Each code comes with its one-line sentence beside it (skip_message, finish_message, reason_message), so an agent can explain it without a lookup.

Read them from the CLI:

curviate enrollment get enr_01J8Z3K9P0Q1R2S3T4V5W6X7Y8 --json
curviate enrollment list --motion mot_01J8Z3K9P0Q1R2S3T4V5W6X7Y8 --reason already_connected

or from the API: GET /v1/enrollments/{id} and GET /v1/enrollments?motion_id=...&reason=already_connected.

`do_not_contact`

The person is on the Team's do-not-contact list, so the Motion left them out or stopped.

Reported as: Enrollment skipped (skip_reason); Enrollment finished (finish_reason).

What to do: Nothing. Every Motion skips the people on the list, and adding a person ends their open Enrollments for good: they cannot be resumed. Replying in a conversation they started is still allowed. To contact them again from a Motion, an Owner or Manager removes them from the list (DELETE /v1/do-not-contact/{id}) and adds them to the Motion again.

`in_exclusion_list`

The Contact is on one of the Motion's exclusion lists, so it was not enrolled.

Reported as: Enrollment skipped (skip_reason).

What to do: Nothing to do unless the exclusion is wrong: remove the Contact from the exclusion list, then add it again with curviate motion add <motion> --contact <id>.

`in_other_motion`

The Contact is or recently was in another Motion, so it was not enrolled.

Reported as: Enrollment skipped (skip_reason).

What to do: Wait until the other Motion is done with the person, or turn off settings.exclude.other_motions. skip_detail is same_motion when an earlier Enrollment of this Motion already reached them.

`known_chat`

The Account already has a chat with this person, so the Motion left them out.

Reported as: Enrollment skipped (skip_reason).

What to do: The account already talks to this person. To enroll them anyway, add them from that chat in the Unibox, or turn off settings.exclude.known_chats.

`filtered`

The Contact did not pass one of the Motion's where filters; skip_detail names which one.

Reported as: Enrollment skipped (skip_reason).

What to do: skip_detail is the index of the failing where filter. Fix the Contact's data or the filter, then add the Contact again.

`profile_unavailable`

The LinkedIn profile could not be read, so nothing was done for this person.

Reported as: Enrollment skipped (skip_reason); Step failed (history reason).

What to do: The profile may be private, deleted or out of reach for this account. Check linkedin_url on the Contact; nothing is retried automatically.

`no_connected_account`

This Motion is set to Connected only (settings.assign already_connected) and this person is not a Connection of any sending Account; set assign to auto to invite them.

Reported as: Enrollment skipped (skip_reason).

What to do: Update the Motion with settings.assign set to auto, or add a sending account that is a Connection. Then add the skipped Contacts again with curviate motion add: a list scan never looks at a skipped Contact twice.